Defect repairs, with clear instructions and deadlines.
Toveta gives contractors and in-house maintenance teams access to their assigned defects. See what needs doing, where and by when. Add photos of completed repairs and submit the work for the developer to check.
What you see, and what you do not
You see
The defects assigned to your team, with the room, the floor-plan pin, the owner's photos, the address and the deadline. Conversations your team was added to.
You never see
Unrelated defects, the full owner directory, the developer's internal notes, prices or their customer care team's defect list.
Why that is good for you
Your clients' other suppliers cannot see your work either.
From assignment to done
- 1An email tells you a defect was assigned to your team. One link opens it.
- 2You see where, what, and by when.
- 3You set it to in progress or scheduled. When a visit is agreed, Toveta tells the owner.
- 4You do the work and attach photos of the result.
- 5You mark the work done. The developer checks it and closes the case, or returns the work with a recorded reason.
Nothing to install, nothing to pay
Access comes from the developer. There is no fee for your company and no licence per person. Open the link on a phone, in the flat. The developer's administrator adds your colleagues to your team.
When you and the developer disagree
If you cannot accept a job, decline it on the case with a reason so the developer can reassign it. Reopenings and disputes are recorded with the reason, time and author. Both sides can refer back to what was agreed and done.
Keep deadlines and updates in view
The developer's deadline stays on the case. Overdue work is visible to their team, and email notifications go to the relevant people for assignments, approaching or missed deadlines and messages in conversations they are part of.
Frequently asked questions
Can I use my phone?
Yes. Toveta works in the browser on any phone. Take the photos on site and attach them to the case.
Can I add my own people?
The developer's administrator adds your colleagues to your team. Ask them, and each person gets their own sign-in link.
Can I message the owner?
If the developer adds your team to the owner's conversation, yes. Otherwise you talk to the developer's care team.
Can we work with several developers that use Toveta?
Yes. Each developer grants access separately, so you can see the work assigned to your team by each one. Each developer's records stay separate.
Who arranges the visit?
You propose a time on the case. When the visit is agreed, Toveta tells the owner.
See how Toveta would work for your team.
Choose a case you would like to discuss. In thirty minutes, we will show how Toveta supports the process, from the homeowner's report to your team's review and case closure.
Book a demo